Refund policy

Last updated: September 2, 2026

Returns

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

To be eligible for a return, books and other products must be in the same condition in which they were received, unused and in their original packaging when applicable. Books must be free from writing, markings, odors, moisture, torn pages, bent covers, or other customer-caused damage. You will also need your receipt or other proof of purchase.

To request a return, contact us at sales@readical.com. Items sent back without prior return authorization will not be accepted.

If your return is accepted, we will provide the appropriate return address and carrier instructions. The return location may vary by product and fulfillment source. Do not send returns to Readical's public mailing address unless we specifically instruct you to do so.

Public mailing address:
Readical
PO Box 1161
Saint Helens, Oregon 97051
United States

Return shipping

If an item is defective, damaged when received, or incorrect, Readical will provide a prepaid return shipping label at no cost to you.

For change-of-mind returns and other eligible returns not caused by our error or a product defect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law. We recommend using a trackable shipping service; USPS Media Mail may be appropriate for qualifying book shipments.

Restocking and condition deductions

Readical does not charge a restocking fee for an eligible item returned in the required condition. If a returned item has customer-caused damage or has materially lost value because of handling beyond what is reasonably necessary to inspect it, Readical may deduct up to 15% from the refund to account for that loss. This deduction does not apply when an item arrived defective, damaged, or incorrect.

Cancellations

You may request cancellation within one hour after placing an order by contacting sales@readical.com. Cancellation is available only if fulfillment has not begun. After one hour, or after an order enters fulfillment, we cannot guarantee cancellation. If the order ships, you may request a return under this policy.

Damages and order issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect. Include your order number and, when helpful, photographs of the item and packaging so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Gift cards, personalized products, custom products, and special-order items cannot be returned unless they are defective, damaged when received, or incorrect. Sale or final-sale items are not returnable unless required by law. Please contact us if you have questions about a specific item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since we approved your return, contact sales@readical.com.